FREQUENTLY ASKED QUESTIONS
1: What materials are Maridadi Jewellery pieces made from?
Maridadi Jewellery is crafted with a commitment to quality and sustainability. We primarily use high-quality materials such as brass and plaited copper. Our dedication to ethical and responsible sourcing ensures that our jewellery is not only beautiful but also environmentally and socially responsible.
2: How do I care for my Maridadi Jewellery to maintain its beauty?
Caring for your Maridadi Jewellery is simple. We recommend gently cleaning your pieces with a soft, non-abrasive cloth after wear to remove any oils or residue. Store your jewellery in a cool, dry place away from direct sunlight. Avoid exposing your jewellery to chemicals, perfumes, or harsh detergents to ensure its longevity and shine.
3: What is your return and exchange policy?
At Maridadi Jewellery, we want you to be delighted with your purchase. We offer a hassle-free 10-day return and exchange policy.
4: Can I request a custom or personalized jewellery piece?
Yes, we welcome custom and personalized jewellery requests. Reach out to our team at admin@maridadicollections.com
5: Are Maridadi Jewelry pieces suitable for sensitive skin?*
Yes, we prioritize the comfort of our customers. Our jewelry is made from hypoallergenic materials, reducing the risk of skin irritation or allergies. If you have specific concerns, please reach out to our team for additional information and recommendations.
6: How can I track the status of my order?
You can easily track your order by visiting the “Order details” section on our website. Simply enter your order number and email address to receive real-time updates on the status and shipping details of your purchase.
7: What payment methods do you accept?
Answer: We accept a variety of secure payment methods, including Credit & Cheque Card, Instant EFT, Mobicred, Masterpass, Zapper, Debit Card, and Scode. Rest assured that your payment information is encrypted and protected during transactions for your peace of mind.
8: Do you offer gift packaging and personalized messages?
Yes, we offer beautifully designed gift packaging for your Maridadi Jewelry purchases at an additional cost of R50. During the checkout process, you can add a personalized message to make your gift even more special. Let us know, and we’ll ensure your package is thoughtfully presented.